Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We ship all in-stock orders same-day if placed before 5:00 PM EST, Monday thru Friday.
Saturday, Orders before 12:00 PM EST ship same-day.
No shipping on Sunday.
We have a satisfaction guarantee. If you don’t love your coffee, we will refund your order, minus shipping costs. We are absolutely confident that you’ll love it.
Due to the speed of our shipping, all orders usually cannot be modified after being placed. You can reach out to us via the form on this page and we will do our best to accommodate. Please make sure your order is accurate before placing it.
You can track the status of your order via the “My Account” tab at the top or bottom of the page. We also send out email alerts as your order progresses through our system.
Submit your questions to us via the form on this page, or [email protected]
Due to the speed of our shipping, all orders usually cannot be modified after being placed. You can reach out to us via the form on this page and we will do our best to accommodate. Please make sure your order is accurate before placing it.
We ship to the continental U.S. and territories. We are able to ship international but you will be paying much higher international shipping fees.
We usually combine orders into one package unless explicitly requested not to. Any requests of that nature are not guaranteed.
If you need to swap an item
Returns and Exchanges
We offer a 14-day satisfaction guarantee. If you don’t love our coffee, contact us and we’ll refund the full cost minus shipping. We know you’ll love it.
Oops! That is our fault. We will make it right by sending you the correct product if we make a mistake, simply contact us via our contact page or [email protected]
Well that sucks. We will help make this right by filing a claim with the shipping carrier and sending you out a new order immediately. Send us pictures of the damage and packaging to [email protected] within 3 days of receipt.
Please send all returns to the return address on the label you received in your package.
You can get support by contacting us via our Contact Us page, or [email protected]
Due to the speed of our shipping, all orders usually cannot be modified after being placed. You can reach out to us via the form on this page and we will do our best to accommodate. Please make sure your order is accurate before placing it.
Sometimes. Depending on how soon we believe we’ll be able to restock, we will have preorders / backorders available.